Wednesday, December 18, 2013

Week 23: Jeff Bezos case study

1.In your own words and using referenced quotes describe what is meant by the term „strategic leadership‟.
> Strategic Leadership:
While there are many different definitions of strategic leadership, 'we define it as an ability to influence others in your organization to voluntarily make a day-today decisions that lead to the organization's long-term growth and survival, and maintain its short-term financial health.'( Rowe.G,Nejad.M,2009). 
Strategic leadership manages, motivates and persuades staff to share and work for the same vision of the organization and can be used as an important tool for creating and implementing change in the organizational structure within a business. Thus, strategic leaders of an organization are the ones who works effectively in the day-to-day operations of the organization so as to articulate and implement long-term vision.  

2.Identify two interesting similarities and two differences between the 5 Elements of Successful and Effective Strategic Leadership model and the Transcendent Leadership model
> 5 elements of successful and effective strategic leadership models are:

  1. Developing and communicating the organisational purpose
  2. Managing human resources and organisational behavior
  3. Setting ethical standards
  4. Defining and delivering to the stakeholders
  5. Sustaining competitive advantage over time
The Transcendent Leadership model include:
  1. Leadership of self
  2. Leadership of others
  3. Leadership of the organisation
Two similarities between 5 elements of successful and effective strategic leadership model (Lynch model) and Transcendent Leadership model are:
  1. The stakeholder's are benefited by both the models as they get to have good inside and outside relationship from the organisation.
  2.  Both the models helps the organisation to cope up with the changing environment.
Two differences between the models are:
  1. Lynch model mainly focuses on the leadership of the organisation whereas the transcendent model focuses on both the leadership of the organisation and leadership of self.
  2. The lynch model considers human resource as their top most priority where the customers are given a lot of attention. whereas the transcendent model focuses on organisational goals, rules, procedures, strategic etc that will help the organisation sustain for long term.

Jeff Bezo's Case Study:
In my opinion, Jeff Bezo's strategic leadership is more of a Lynch model. I have listed some of the reasons why I feel Jeff Bezo's case study as lynch model:
  • It clearly communicates it's objective and vision.In the interview of Harvard Business Review Bezo stated that the reason behind his interviews was to give the customer an opportunity to understand the method of their operation and the principal. moreover, know who they are involved with.
  • Human resources as well as organizational decisions are managed. It is human focus in nature.the first emphasis is given to the customers along with the employees well being
  • Some price elasticity studies is done to set ethical standards. they somehow have the most possible least price rate.
  • The stakeholders are defined and delivered, which means they satisfy the customers full by maintaining a strong and loyal customer base.



References:
Lynch, R., (2009) Strategic Management, 5th Edition, Prentice Hall, Chapter 16, pp619


Crossan, M., Vera, D and Nanjad, L. (2008) Transcedent Leadership: strategic leadership in dynamic environments, The Leadership Quarterly, Volume 19, Issue 5, October 2008, Pages 569-581

Saturday, December 14, 2013

Week 22

The Balanced scorecard approach:
The balanced scoreboard approach was originated by Drs. Robert Kaplan and David Norton.The balanced scoreboard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organisations worldwide. This approach helps the organisation or businesses to align their activities so as to achieve it's vision and mission. It also monitor organisation's performance against strategic goals and improves the internal and external communications.
The balanced scoreboard has now evolved as a strategic management system as whole. The balanced Scoreboard can be a great help used as a strategic tool, a management methodology or a measurement system (thebalancedscoreboard.com, 2010).



There are four perspective of the balanced scorecard approach so as to evaluate the company's activity:
1. Financial Perspective: It includes return on investment, shareholder value.
2. Internal business Perspective: It includes lead time, process efficiency.
3. Innovation and Learning Perspective: It includes
introduction of new products and basically helps to improve and change from the lessons learned.
4. Customer Perspective: It includes  customer satisfaction and company's image.

The uses of the balanced scorecard for the companies are as follows:

  • It can be a great help used as a strategic tool, a measurement system by the companies.
  • It can be useful to the companies to clarify their vision and strategy and translate them into action.
  • It is used by the companies to gap the difference between the strategies of organisation with the performances measures.
  • It can be used by the companies to overcome problems such as rise of intangible assets and performance lack down.
  • It is used by the companies for improved decision making in less time.

 The 20 important KPIs of Balanced Score Card:
  1. Cost reduction %
  2. Sales growth %
  3. ROCE (Return on capital employed) %
  4. eps (earnings per share) %
  5. Customer retention %
  6. Customer 'churn' %
  7. Customer loyalty %
  8. Acquisitions of new customers 000s
  9. Customer satisfaction %
  10. Training and development %
  11. Job turnover %
  12. Product quality %
  13. Stock turnover %
  14. Quality circles-new ideas 000s
  15. Projects in 'pipeline' 10
  16. Time/speed to market (months)
  17. Billing value
  18. Average bill rate
  19. Cost of services delivered
  20. Certification
3. Present your thoughts and understanding on the article “The Strategic Management process”
The article ‘strategic management process’ explains in detail what strategic management process actually is. And also the phases involved in strategic management. The article included Ford’s strategic plan ‘The way forward’ and it also describes how the Ford’s manager has maintained its competitive advantage by matching internal strengths and weaknesses. 
According to the article, Strategic management process is an inclusion of both strategic planning, implementation and evaluation. It is the process of identifying and executing the organization’s action plan. 
There are 7 stages of strategic management process, in which the first five is included in the strategic planning and the other two are implementation and evaluation.
The seven steps of strategic management process identified by the article are as follow:
Step 1: Define the current business:
·         What business the firm should be in?
·         What are the vision and mission of the firm?
·         What are the firm’s strengths, weaknesses, threats and opportunities?
Step 2: Perform internal and external audit:
·         SWOT analysis
Step 3: Formulate new business and statements:
·         New vision, mission
·         Market analysis
·         Situation analysis
Step 4: Translate the mission into strategic goal:
·         Make your mission your goal
Step 5: Formulate strategies to achieve goals:
·         Clearly define your strategies
Step 6: Implement the strategy:
·         Make strategies work
·         Apply it in action
Step 7: Evaluate the implemented strategy
·         Imply strategic control


 References:

balanced scorecard. (n.d.). Retrieved December 14, 2013, from www.balancedscorecard.org: https://balancedscorecard.org/Resources/AbouttheBalancedScorecard/tabid/55/Default.aspx


cambridge mba. (n.d.). Retrieved December 14, 2013, from www.cambridgemba.files.wordpress.com: http://cambridgemba.files.wordpress.com/2011/05/balanced-scorecard-2010-1.pdf

Sunday, December 8, 2013

Week 21: Honda's case study


Emergent strategy:
An emergent strategy is a kind of pattern that is unintended and comes across as a series of decisions in an organisation and is was not included in the planning phase or for the long term purpose. This kind of strategy happens in the organisation by chance or without any planning made and is a set of certain actions that are  unintended. We never know it may be a success or a failure.
Emergent strategies are characterized by patterns of actions within a business that occur without a clear relationship to, or even in spite of, the stated goals or mission of the business.( Dontigney.E, 2013) 



1.What are the benefits and drawbacks of taking an "emergent" approach to strategy making?
> The benefits of taking an emergent approach to strategy making are:

  • It can be used to capitalize unexpected marketing benefits. The emergent strategy leads a business to provide what the market actually wants, rather than what the owner or executive thinks or believes the market wants.( Dontigney.E, 2013)
  • This kind of strategy helps recognizing creativeness, initiation and innovation within an organisation.
  • One of the advantages of latching on to an emergent strategy is that it could be something that your company has discovered before the competition does. (Anderson.A,2013)
  • It encourages informal communication networks in an organisation and helps in the flow of creative thinking and ideas within an organisation.
  • It acts as an experimentation and a pragmatic problem solving so as to develop a new strategy.
> The drawbacks of emergent strategy approach are:
  • It can always be risky because this kind of strategy is not a planned one and comes across as a set of actions and decisions for a problem solving. The strategy applied carries an equal chance of being success or a failure.
  • Emergent strategy does not offer a genuine alternative to more traditional deliberate strategy, especially for a new businesses operating on narrow margins.(Dontigney.E, 2013)
  • It can be too costly.
  • It only happens by chance and is kind of an evolutionary approach leading to uncertainty. 



HONDA CASE STUDY:


2.Did Honda‟s entry strategy demonstrate the characteristics of "logical incrementalism"? (slide 12 will be helpful)
> Logical incrementalism is a management philosophy which states that strategies do not come into excistence based on a one time decision but rather, it exists through making small decisions that is evaluated periodically. ( businessdictionary.com,2013). Logical incrementalism allows strategy to be synthesised and coordinated into a single coherent direction by using as many known multi-dimensional inputs as possible in the conceptualization process to shape the overarching goals (Kippenberger,1998). 

Yes, I believe Honda's entry strategy demonstrate the characteristics of logical incrementalism because they certainly analysed the US environment, made up the marketing strategies and followed a policy of developing the US market region by region. Honda experimented with the US market and basically did not work out for a certain specific goal, rather it made general goals step by step and tried to achieve it slowly. US already had a bunch of good motorcycle brands serving in the market, however Honda being a first timer in the international market worked with certain strategies and were able to beat other's market share in a short span of time by providing low cost and light weight bikes to the customers. They took risk and faced the challenges in a good way and were able to influence the people who once already had bad image about motorcycles. Their marketing skills worked superbly in attracting thousands of people. They even faced several failures such as oil leakages, clutch failure but they tested the bikes and redesigned it in Japan and were able to satisfy the customers. Adding up, they came up with 50cc Supercubs which I would consider a emergent strategy because Honda by then knew the American environment and experimented. 

Questions
1. Was Honda's entry strategy in the US more deliberate or emergent?
> I think Honda's entry strategy in the US was more of a deliberate one because as per perspective one, because they analysed the market share of it's competitors beforehand and basically differentiated themselves from the others. Japanese manufacturer had a basic philosophy that high volumes per model provide the potential for high productivity as a result of using capital intensive and highly automated techniques which makes it a deliberate strategy practice r. After the world war two, motorbikes attracted very limited group other than police and army personnel who used motorcycle on the job. Motorcycle was called as Hell's angels, Satan's slaves and eventually had a bad image. Honda however, expanded the market by redefining a leisure class ('Nicest people') segment and exploiting its comparative advantage via aggressive pricing and advertising and were able to attract many local people as well. Honda is dedicated to being the low price producer, utilizing its dominant market position in Japan to entry into the US market. Likely,Honda's marketing strategy as described in the 1963 annual report started its push in the US market with the smallest, lightweight motorcycles with many functions. 

As per the second perspective, we see the company faced several problems such as oil leakages and clutch failure in their bikes eventually damaging Honda's image but they went up with several strategies right away and were able to overcome. Honda's main entry in the US market was when they saw a market while visiting US and wanted to test if Honda motorbikes will be accepted there. They did certain experiments with strategies i.e. they practiced emergent strategy. They did not had any future vision or goal they just moved along and adapted with the environment Eventually, in 1963, a student did a Honda advertisement assignment and from then the brand has been inseparable.

2. Which of the accounts seem more accurate and why? Why do you think the two accounts differ so much?
> According to me, The second account seems more accurate because it is based on interviews by Pascale with Honda Executives. In the second account, they have clearly mentioned all the things from the roots of their establishment in US. They explains starting from their visit to America and then ending up opening a market there. They expresses their experiences emotionally and in a detailed way which seems convincing. They clearly explained the language problem they had at that time, the hurdle to obtain a currency allocation from ministry of Finance, their days of sleeping on the floor e.t.c. which makes it pretty realistic. Entering into Us market was a challenging task full of risk with a new frontier for Honda. The second perspective clearly shows Honda's entry in the US as an emergent strategy because they did not have any specific planned out goal however worked step by step adapting to the environment and making suitable changes.

The two accounts differ so much because the way of explanation differs drastically. The first perspective makes Honda seems like had a planned vision of entering the US market with certain philosophies implemented. Whereas, the second perspective is far more different and explains that Honda happened to have entered the US market coincidentally.

4. Do you think Honda would have been more or less successful if they had adopted a more formalized strategic planning approach to the launch?
> I do not think Honda would have been successful if it had adopted a more formalized strategic planning approach. When everything is planned out, it happens that when certain failure arises there is a high chance of falling down drastically and Honda would possibly be out of the market when they had the leakage and clutch failure problem. A formalized planing strategy wouldn't help Honda to cope up and work accordingly with the circumstances and the environment.

References:


Pascale, R. (1984) „Perspectives on Strategy: The Real Story Behind Honda's Success‟, California Management Review , Vol. XXVI, No. 3, Spring 1984

Rumelt, R. (1996) „The Honda Effect: Revisited‟, California Management Review , Vol. 38, No. 4, Summer, pp103-111